Why verification may be required before withdrawal
Before sending funds, check the amount, currency, method and destination details. For crypto, verify the network separately.
If a transaction related to Withdrawal Verification is delayed, check its status first and keep the transaction reference for support.
Avoid submitting several identical requests; it does not speed up processing and makes a single transaction harder to trace.
Choose the method and currency.
Check limits and destination details.
For crypto, verify the network carefully.
Keep the transaction status and reference, then contact support if it remains unchanged longer than expected.
| Method | Use | Check |
|---|---|---|
| Bank card | Deposit / withdrawal when supported | Currency, limits, cardholder |
| Crypto | Transfer to a network address | Coin, network, address, confirmations |
| USDT | TRC20/ERC20 and other supported networks | Match sending and receiving network |
| Bitcoin | BTC transfer | Check address and network fee |
When a decision depends on a limit, promotion or payment method, use the values shown at the confirmation step rather than an older guide.
An unclear condition is best checked against the current rules. For account-specific issues, support needs a description of the problem, not a password or SMS code.
If a payment status is not moving, keep the transaction reference and contact support. The FAQ covers common limit and verification questions.
Before a deposit or withdrawal, check the amount, currency, payment method and destination details one more time. With crypto, the network matters just as much as the asset name.
If a payment is delayed, use the status in your account history and keep the transaction reference for support. Repeating the same request usually does not make processing faster.
Limits, fees and available methods can vary by account and region. Treat the terms shown immediately before confirmation as the current terms for that transaction.
When a withdrawal triggers verification, follow the document list shown for that account. Typical checks can involve identity, age, payment ownership or source-of-funds information, but the exact request is what matters.
Upload clear documents through the official verification interface and avoid unnecessary data. Do not send passwords, card security codes or one-time login codes with a document submission.
After upload, wait for the status to update before submitting duplicate files. If a document is rejected, use the stated reason to correct that specific issue.
