Before you start
A verified address and your own account details are the safest starting point. If something goes wrong, identify whether it is access, password, a one-time code or verification before changing anything else.
Do not include a password, full card number or SMS code in a support request. The exact error and time are more useful for diagnosing the issue.
For a recurring error, note the message and when it appeared. Avoid changing password, browser and network all at once because that makes the cause harder to identify.












